Privacy Policy - Flat Clearance Hatch End

At Flat Clearance Hatch End, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect

We may collect various types of information in connection with the services we provide, including:

Personal Identification Information: Name, email address, phone number, and other contact details.
Non-Personal Identification Information: Browser type, operating system, and browsing behavior.
Transactional Information: Details of services requested, transactions completed, and payments made.

How We Use Your Information

Your information is used to:

Provide Services: Fulfill service requests and manage our business operations.
Improve User Experience: Enhance our website functionality and user interface.
Communication: Communicate with you regarding updates, promotions, and other relevant information.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific purposes.
Contractual Necessity: To perform our contractual obligations to you.
Legitimate Interests: For reasons such as business operations and improvements.

Data Protection

We implement a variety of security measures to maintain the safety of your personal information:

Encryption: Your data is encrypted both in transit and at rest.
Access Control: Only authorized personnel have access to your personal data.
Regular Audits: We conduct regular security audits to identify and mitigate potential vulnerabilities.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

Service Providers: Trusted third parties who assist us in operating our website or conducting our business.
Legal Requirements: When required by law or in response to valid requests by public authorities.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Help us understand how visitors interact with our website.
Targeting Cookies: Used to deliver relevant advertisements to you.

Managing Cookies

You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request the deletion of your personal data under certain circumstances.
Restriction: Request the restriction of processing your personal information.
Portability: Request a copy of your personal data in a structured, machine-readable format.
Objection: Object to the processing of your personal data for specific purposes.

Exercising Your Rights

To exercise any of your rights, please contact us through the appropriate channels provided on our website. We will respond to your request in a timely manner and in accordance with applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our services, you consent to the transfer of your information to countries outside your home country.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Deletion of Information

You have the right to request the deletion of your personal information. Upon receiving a valid request, we will delete your data, unless retention is necessary to comply with legal obligations or for legitimate business purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Security of Your Information

We use a combination of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

Secure Servers: Our servers are secured with industry-standard protocols.
Data Encryption: Sensitive data is encrypted during transmission and storage.
Access Controls: Access to personal data is restricted to authorized personnel only.

Third-Party Services

We may use third-party services, such as analytics providers, to enhance our services and better understand our users. These third parties have their own privacy policies that govern how your information is used. We encourage you to review their policies before using their services.

Analytics and Advertising

We utilize analytics tools to monitor and analyze website performance and user behavior. Additionally, our advertising partners may use cookies and other technologies to deliver relevant advertisements to you across the web.

Consent

By using our services, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with our policies and practices, please do not use our services.

Policy Enforcement

We take the security of your personal information seriously and have implemented measures to prevent unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Feedback and Questions

We welcome your feedback and questions regarding our Privacy Policy. Your input helps us improve our practices and ensure that we are effectively protecting your personal information.

Reporting Concerns

If you have any concerns about how we handle your data or believe that we have not complied with our Privacy Policy, please reach out to us through the appropriate channels. We are committed to addressing and resolving any issues promptly and effectively.

Effective Date

This Privacy Policy is effective as of April 27, 2024 and remains in effect until it is updated or replaced by a new version.